Return Guidelines for Bridal Gowns purchased in store and online
We are deeply honored to be a part of your wedding day. But sometimes a dress is just not “the perfect match.” We understand and want to help you find the gown of your dreams. Unfortunately, for all the dresses purchased in our store locate in Clearwater FL- 1710 Drew Ste #2- we DO NOT offer return or exchange or any refunds. The order invoiced and paid are not refundable and the order cannot be cancelled or changed. The dress are made to order and cannot be exchanged for another dress or refunded it.
For order placed online and the bride had not the opportunity to try on a sample of the dress. We offer a very flexible return policy for our dresses- just be sure to follow the guidelines below.
Step 1: You must contact us via email within 24 hours of signing for the delivery of your dress or accessories. (Note: The 24 hour deadline only applies to notifying us that you would like to return/exchange the dress. Additional details regarding shipping the dress back to us will be discussed in Step 2 below.)
Please include the following information in your email:
- Your Name
- Tracking number for your dress or accessories
- Reason for return
- Contact Phone Number
If we do not hear from you within 24 hours of signing for your wedding dress or accessories, we will consider it satisfactory and no refunds/returns will be accepted. All sales are final after 24 hours unless an RA# (Return Authorization Number) has been issued by us.
Step 2: We will respond to you within 24 hours of receipt of your request and issue you a Return Authorization Number (RA#). If we do not contact you during this time it means we did not get your e-mail.
Step 3: Once you’ve received the Return Authorization Number (RA#) ship the gown back to us. You are responsible for the return shipping and full insurance charges. When shipping your dress or accessories, include the RA# on the outside of the box.
- For U.S. Customers, dresses or accessories must ship within 3 days of receiving your RA#.
- For International Customers, dresses or accessories must ship within 4 days of receiving your RA#.
Dresses or accessories that arrive outside of that time frame or do not have an RA# on the outside of the box will be refused and returned to sender without issuing a refund.
Step 4: All Refunds will be processed within 7 business days of receipt.
To qualify for a refund, all gowns must be received in the original condition as shipped. There must be no signs of wear, tear, stains, alterations, or damage. After your dress or accessories passes our inspection, we will issue a refund for the original purchase price of the dress minus any discounts, shipping/customs charge. If the dress requires cleaning a charge up to $300 will be apply. For dresses sizes 32 EU to 38 EU, the returns are subject to a 30% restocking fee (minimum $450/maximum $1000) per dress. All refunds will be processed through the original form of payment. Refunds will not be given for items refused/returned to sender or marked un-deliverable and are subject to an extra administrative fees of $100 in additional to our re-stocking fee.